Are you a manager or team leader who supervises client centered staff?
How do you debrief staff after a difficult situation or support them through a crisis intervention?
How do you ensure your supervision is working for all?

It is always a juggling act when we supervise. We need to look after our clients, our staff, our organisation and of course ourselves.

This workshop examines the range of methods by which support can be provided, including structured, planned supervision, reviewing incidents and support to achieve the required skills. The workshop will also focus on the skills required by supervisors and managers to ensure that effective support is provided, the role of organisational policies and procedures, and the nature of the supervisor-worker relationship.

Participants will be provided with the opportunity to explore:

• Supervision models and practices
• Facilitation of emergency interventions
• Techniques to identify and address staff wellbeing
• Types of internal and external supports available for staff
• Legal, ethical and organisational frameworks and associated implications for workers and managers
• Effective debriefing skills

Who should attend?

People who have responsibility for providing peer or crisis support for colleagues

Please note: If you wish to undertake assessment for this course, enrol in the Assessment Only version of this course as well as this workshop.

If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions https://www.acwa.asn.au/ccwt/terms-and-conditions/