Client Relations - Association of Childrens Welfare Agencies ACWA

Applying a Trauma Informed Approach

Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems of care and models of service delivery are indeed effective in supporting trauma survivors or re traumatising. The current political climate, with cuts to funding and increased pressure on resources, coupled with traumatised clients, has resulted in many traumatised service systems and... Learn More

Applying a Trauma Informed Approach

Tue 24 Feb

9:30am - 4:30pm (UTC+11:00)

1 session, 7 hours total

Online course

Mirna Tarabay

When	Time	Where	Session Notes
Tue 24 Feb 2026	9:30am - 4:30pm (UTC+11:00)	Online room - Online course

If there isn't a class to suit you, please Join the waiting list.

Safe Home Visiting

Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home visits productive and safer. Using realistic case scenarios and participant experiences we will explore and develop good practice policy, procedures and strategies that will help you when you are home visiting clients. We will focus on: Identifying safety issues, determining when it is safe... Learn More

Safe Home Visiting

Wed 29 Apr

9:30am - 4:30pm (UTC+10:00)

1 session, 7 hours total

Online course

Donna Bevan

When	Time	Where	Session Notes
Wed 29 Apr 2026	9:30am - 4:30pm (UTC+10:00)	Online room - Online course

Safe Home Visiting

Tue 8 Sep

9:30am - 4:30pm (UTC+10:00)

1 session, 7 hours total

Online course

Donna Bevan

When	Time	Where	Session Notes
Tue 8 Sep 2026	9:30am - 4:30pm (UTC+10:00)	Online room - Online course

If there isn't a class to suit you, please Join the waiting list.

Accidental Counsellor: 1 day

Syntax error in "{image name:“AASW CPD Endorsed Logo” align:“right”..." There's no image with the name: AASW CPD Endorsed Logo Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources,... Learn More

Accidental Counsellor: 1 day

Wed 13 May

9:30am - 4:30pm (UTC+10:00)

1 session, 7 hours total

Saul Nightingale

When	Time	Where	Session Notes
Wed 13 May 2026	9:30am - 4:30pm (UTC+10:00)	Rooms 1 & 2 - Level 9, 110 Sussex St, Sydney

Accidental Counsellor: 1 day

Tue 4 Aug

9:30am - 4:30pm (UTC+10:00)

1 session, 7 hours total

Online course

Saul Nightingale

When	Time	Where	Session Notes
Tue 4 Aug 2026	9:30am - 4:30pm (UTC+10:00)	Online room - Online course

If there isn't a class to suit you, please Join the waiting list.

Accidental Counsellor: 2 Day CCWT Workshop

Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of... Learn More

This course has no current classes. Please Join the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and... Learn More

This course has no current classes. Please Join the waiting list.

Loss and Grief Work: Practice Essentials

Working with loss, grief and change is an essential part of client work when supporting clients through challenging times. Grief support can be provided by most people who have had some basic loss and grief support training. This two-day training course will provide you with these essential skills and help you understand the importance of doing active grief work. You will be able to differentiate between the range of general loss experiences humans have to face in their lifetime to... Learn More

This course has no current classes. Please Join the waiting list.