Case management practice has evolved considerably in recent years as we have learned about the importance of working in ways that are strengths-based, person-centred, person-led and trauma informed.

This interactive workshop explores the skills, knowledge, attitudes and strategies needed to provide high quality case management support to people with complex needs. Learners will have opportunities to share and increase knowledge, and to practice and refine skills and strategies to enhance practice to best work with people who are experiencing, or have experienced, complex issues and challenges.

This course can be tailored to focus on the people you work with, such as families or individuals, children, young people and/or adults.

Learners will have the opportunity to:

• Learn about case management models, processes, strategies, and tools.
• Consider the impacts on people experiencing multiple and complex challenges and issues.
• Identify and use effective methods of engaging and working with people including those that may be resistant.
• Learn how to use specific strategies and approaches to support people to achieve positive change.
• Identify and implement best practice approaches.
• Reflect on own practice and self-care in complex work.
• Increase understanding about complex trauma and its relationship to substance misuse, mental health, domestic and family violence and homelessness.

Who should attend?

Workers in the community services and health sectors including managers and team leaders.

If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions https://www.acwa.asn.au/ccwt/terms-and-conditions/